We support on how to make a decision and find solutions. The Butterfly addresses the particular issues unique to each client; some clients might need one-off information only, while others may need additional support in gaining access to different services. The range of issues for which we provide support are driven by the needs of clients and this may require guidance, representation, negotiation and mediation in various areas, such as health and rehabilitation, education, vocational training and employment, outreach, participation in public life, culture, and sports.